2 OF 8
HOW CURRY
CAN BE A WORRY
It is easy for customers to get hold of the wrong end
of the stick, (or the twig, or the branch – all will become clear as this story
unfolds). I was having a coffee break
one morning in my office, away from the shenanigans on the shop floor, when a
young mother phoned to tell me that, in her words, there was a tree in her curry ready meal. I sat in my office, phone to ear, quite
shocked at this strange complaint but, like the TV cops of the 1950s, we
managers are always trained to get the facts, Ma’am, just the facts. But I couldn’t help but imagine a giant oak
firmly embedded in amongst the chicken, peppers and curry sauce.
As I was concerned, I asked her to bring the offending
meal back to the shop and she agreed to come in that very afternoon. But as soon as I had put the phone down, I
realised that I had not offered the services of a lumberjack and a large
truck. But, as it happened, none of that
was necessary. When she brought the
curry meal in, I unwrapped it and found two
bay leaves in the exotic mess. I
explained that bay leaves were there to help flavour the food and she reddened
up and laughed. “But it’s still part of
a tree,” she said. “Yes, it is,” I
agreed, “but, thankfully, not the whole tree.”
She ignored me, accepted a refund and left the shop. I thought about this complaint for a while
and concluded that in this game, sometimes life is not fir, but we can all pine
for a better fuchsia, and no matter what, it is important to curry favour with
all customers when they korma round to my shop.
Coming up:
How the John West was won
The Princess and the milkshake carton
The high scallion job
The lag with the bags was a drag
From a bread stick to a set of garden furniture
The avocado bravado desperado affair
Coming up:
How the John West was won
The Princess and the milkshake carton
The high scallion job
The lag with the bags was a drag
From a bread stick to a set of garden furniture
The avocado bravado desperado affair
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