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Friday, 31 May 2019

FREELANCE WRITING IDEAS FOR JUNE

Available for freelance writing commissions on a variety of subjects including family history, nostalgic Belfast and its famous people, shops, shoppers & shopping, the golden age of Hollywood (esp westerns) and humorous pieces on life's weird and wonderful. Op-eds, columns, non-fiction book reviews too. 

joecushnan@aol.com & @JoeCushnan


JUNE

1 - 60 years ago, Juke Box Jury first aired on the BBC.

2 - 50 years ago, John Lennon and Yoko Ono recorded Give Peace a Chance during their 'bed-in' in a Montreal hotel.

4 – 30 years ago saw the massacre of hundreds of people in Tiananmen Square.

8 – 70 years ago, George Orwell’s Nineteen Eighty-Four was published.

11 – 40 years ago, supreme star of westerns, John Wayne died at 72.

11 - 50 years ago, the western True Grit was released, earning John Wayne an Oscar.

12 – 90 years ago, famed diarist and tragic Holocaust victim, Anne Frank, was born. Died 1945.

14 – 100 years ago, actor/director Sam Wanamaker was born. Died 1993.

14/15 -  100 years ago, John Alcock and Arthur Whitten Brown piloted the first non-stop transatlantic flight from Newfoundland to Galway. 

16 – Father’s Day. Well, we all have a story……….

16 – 60 years ago, TV’s Superman, George Reeves, died in mysterious circumstances.

22 – 50 years ago, actress and singer, Judy Garland, died at 47.

25 - 10 years ago, Michael Jackson died at 50.

26 - 60 years ago, the 'Oirish' fillum Darby O'Gill and the Little People was released.

29 – 100 years ago, actor and western stalwart Slim Pickens was born.

RETAIL TALES - THE ATTACK OF THE BLEACH BOTTLE


Available for freelance writing commissions on a variety of subjects including family history, nostalgic Belfast and its famous people, shops, shoppers & shopping, the golden age of Hollywood (esp westerns) and humorous pieces on life's weird and wonderful. Op-eds, columns, non-fiction book reviews too. 

joecushnan@aol.com & @JoeCushnan

In a large hypermarket, no two days are the same, and that can be both a good thing and a bad thing.  Sometimes a manager just wants a quiet life but as soon as the doors open and customers arrive to shop, all bets are off.  Thankfully, most customers are legal, decent, honest and truthful and just get on with their shopping, but every now and again, something happens and a customer tries it on, thinking that he or she can make a bit of money on the sly.
One day I was called to the customer service desk to speak to a young man.  As I approached, I could see that he was not happy about something or other.  He told me – and I have not changed his words - that as he was walking down one of the aisles in the shop, a bottle of bleach just jumped off the shelf and splashed all over his leather jacket.  He actually said the bottle of bleach had jumped off the shelf.  I mustered all of my professionalism and good manners and apologised, but on inspection of his jacket, I explained that most of the wear and tear could not have been caused by the alleged incident.  He left unhappy, but without a penny, a chancer who took a chance and failed.
As incidents like this are always worth following up, like a good battle-worn manager who has gone a little stir-crazy, I went to the aisle and gave all of the bleach bottles a good talking to, but rather like the man with the leather jacket, some of the bleach was too thick to take it in.

Thursday, 30 May 2019

RETAIL TALES - HOW CURRY CAN BE A WORRY

Available for freelance writing commissions on a variety of subjects including family history, nostalgic Belfast and its famous people, shops, shoppers & shopping, the golden age of Hollywood (esp westerns) and humorous pieces on life's weird and wonderful. Op-eds, columns, non-fiction book reviews too. 

joecushnan@aol.com & @JoeCushnan

It is easy for customers to get hold of the wrong end of the stick, (or the twig, or the branch – all will become clear as this story unfolds).  I was having a coffee break one morning in my office, away from the shenanigans on the shop floor, when a young mother phoned to tell me that, in her words, there was a tree in her curry ready meal.  I sat in my office, phone to ear, quite shocked at this strange complaint but, like the TV cops of the 1950s, we managers are always trained to get the facts, Ma’am, just the facts.  But I couldn’t help but imagine a giant oak firmly embedded in amongst the chicken, peppers and curry sauce.
As I was concerned, I asked her to bring the offending meal back to the shop and she agreed to come in that very afternoon.  But as soon as I had put the phone down, I realised that I had not offered the services of a lumberjack and a large truck.  But, as it happened, none of that was necessary.  When she brought the curry meal in, I unwrapped it and found two bay leaves in the exotic mess.  I explained that bay leaves were there to help flavour the food and she reddened up and laughed.  “But it’s still part of a tree,” she said.  “Yes, it is,” I agreed, “but, thankfully, not the whole tree.”  She ignored me, accepted a refund and left the shop.  I thought about this complaint for a while and concluded that in this game, sometimes life is not fir, but we can all pine for a better fuchsia, and no matter what, it is important to curry favour with all customers when they korma round to my shop.

Wednesday, 29 May 2019

RETAIL TALES - HOW THE JOHN WEST WAS WON

Available for freelance writing commissions on a variety of subjects including family history, nostalgic Belfast and its famous people, shops, shoppers & shopping, the golden age of Hollywood (esp westerns) and humorous pieces on life's weird and wonderful. Op-eds, columns, non-fiction book reviews too. 


joecushnan@aol.com & @JoeCushnan

Health and safety concerns have seeped into our heads, sometimes for good reason and other times causing overreaction.  One day, I was getting ready to go home after a long day, when I received a call from a man, clearly distraught.  His voice was a mixture of panic and anger.  He said that his family had eaten salmon sandwiches for their tea and his wife and son had found pieces of glass in amongst the fish.  I was taken aback.  This was a new one on me.  After he assured me that his family did not seem to be suffering from any ill affects at this stage, I offered to send someone round to his house to investigate.  But he declined, saying that he would bring the remainder of the sandwiches and a newly opened tin of salmon to the shop straight away.  I agreed to meet him.
At his request, we met in a private office and he produced the sandwiches and opened salmon tin.  “There,” he pointed, “glass.”  I studied the fragments carefully, touching one or two with my finger before using my thumbnail to crush a piece of the glass.  I then proceeded to taste the white powder and I could hear the man gasping in disbelief.  “What are you doing?” he spluttered.  “Oh, just tasting some rock salt,” I said, trying not to sound too smug.  “It’s natural in some tins of salmon.”  I could see the man’s dreams of compensation drain away with the colour from his face.  He coughed a bit and then rushed off to explain things to his anxious family.  Later, I reflected that it’s important to stay in tuna with your customers even if some of them act like pilchards.




Tuesday, 28 May 2019

RETAIL TALES - FROM A BREAD STICK TO A SET OF GARDEN FURNITURE

Available for freelance writing commissions on a variety of subjects including family history, nostalgic Belfast and its famous people, shops, shoppers & shopping, the golden age of Hollywood (esp westerns) and humorous pieces on life's weird and wonderful. Op-eds, columns, non-fiction book reviews too. 

joecushnan@aol.com & @JoeCushnan


There is no one I know in the wild and wacky world of shops and shopping who believes that the customer is always right.  Those of us who have been managers for more years than we care to recall know that on many, many occasions, some customers play the game with common sense and fair play but a growing number can see ways to exploit the system and shout or needle their way to getting much, much more than a verbal apology for something that has gone wrong.  
The man who explained to me that he had found a piece of metal in his bread stick looked upset, understandably.  The fact that he went on to say that the metal was in the very last nub end of the bread made me think that all was not how it seemed.  We managers are well trained to refer tricky matters like this to head office, for health and safety reasons of course, but also to pass the buck to someone else, if the truth were known.  
Our head office team could not come up with any explanation regarding the metal, putting it down to a rare mistake at the bakery (but really thinking that this guy had put it there himself).  It was funny to me that he had gobbled all but the very last half inch of baguette.  However, in the interests of goodwill, they offered the man an apology and £20 of gift vouchers.  The man said he was not happy.  When asked what would make him happy, he said that he wanted twice the amount of vouchers and, I am not kidding here, a set of garden furniture.  
I can report he got the £20 of vouchers but on what he plants his arse to have his summer lunch in the garden, I neither know nor care.

Thursday, 23 May 2019

I WAS GOING TO SUBMIT THIS POEM, BUT NAH. NOURISHMENT.

Available for freelance writing commissions on a variety of subjects including family history, nostalgic Belfast and its famous people, shops, shoppers & shopping, the golden age of Hollywood (esp westerns) and humorous pieces on life's weird and wonderful. Op-eds, columns, non-fiction book reviews too. 

joecushnan@aol.com & @JoeCushna


I was going to submit this poem to a thing but I don't understand the poetry world. So, I'll not subject myself to months of waiting and then nothing. My blog is my bubble.

Nourishment

It’s not all about food and drink, nourishment,
It’s not all about worrying ingredients and calories
And allergies and adverse reactions. It’s not
All about what’s shovelled in and swallowed
And thrown up when food and drink collide,
It’s not all about raw, boiled, steamed or fried,

The heart needs fuel pumped in and the soul 
And the spirit and the mind, a big nutritious bowl
Of optimism, empathy, creativity, enthusiasm,
And dare I use the word without groans, love.
Come eat at the table laden with human kindness
And leave determined to create your own table.

RETAIL TALES - THE AVOCADO BRAVADO DESPERADO AFFAIR

Available for freelance writing commissions on a variety of subjects including family history, nostalgic Belfast and its famous people, shops, shoppers & shopping, the golden age of Hollywood (esp westerns) and humorous pieces on life's weird and wonderful. Op-eds, columns, non-fiction book reviews too. 

joecushnan@aol.com & @JoeCushnan

There is a lot of mundane, dull work to be done in shops.  It has to be tackled but it is hardly challenging to the brain cells a lot of the time.  You know the kind of boring stuff – walking round being Mr Happy, smiling at people you do not like, checking the cleaning, picking up litter and squashed grapes, filling shelves, telling people off, listening to customers complaining about the price of fish or a wonky trolley.  Sometimes, a new experience makes the day more exciting.  The lady with the two avocado pears is a hard case to beat.  She asked to see me in private, as she was prone to burst into tears at any moment because of the trauma I had caused her.  She catered at home for her husband’s business clients and, the previous weekend, had settled on an avocado and prawn starter.  She bought the pears from my shop.  But when she peeled them, both were mottled brown inside.  She explained emotionally that these two small, crinkly items had destroyed her confidence in the kitchen.  In short, she panicked at the dinner party and opened a tin of soup – the indignity of serving cock-a-leekie as her husband was about to clinch a deal had left her scarred, embarrassed and inadequate.  Her ego had been casseroled by this appalling incident.  Our discussion was like a therapy session and when I asked how best to resolve it for her, quick as a flash she perked up and said: “Each dinner party costs me £75, so if you pay me £75, that will do.”  My excuse is that I was too taken aback to disagree.  I still wince when I think of the two most expensive avocado pears in history but The Avocado Bravado Desperado Affair is a lesson for all shop managers to reassess the fruits of their labours, to tolerate crab-apple customers, to avoid sour grapes and to admit defeat when you know you’ve been mangoed.